Tel: +1 415 795-9516
E-Mail: info@benisouk.com

 Secure Payment
Mastercard/Visa/ American Express/Paypal

 Free express shipping
1-3 days delivery

 Customer Service
24/7/365 Support

FaQs. General Information

HOW CAN I STAY UP TO DATE ON NEWS REGARDING BENISOUK?

We love posting new information about our artisan partners and the new products they create. Follow us on social media via Twitter, Facebook, Pinterest and Instagram. You can also subscribe to our E-Newsletter on the bottom of our site, or visit our blog to read interviews, new products, and updates on our artisan partners.

HOW DOES EXPRESS SHIPPING WORK?

You are delivered by DHL or Fedex at your home within 1 to 3 business days.

Once your order has been delivered to the carrier, you will receive a confirmation email with tracking number and a link to follow your order. An e-mail or SMS is sent to you the day before the passage of the carrier to inform you of the delivery time slot.

In case of unavailability, you can postpone delivery to the desired day or request lay-off at a pick-up point.

WHAT IS THE BENISOUK RETURN POLICY?

We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If you are not completely satisfied with your purchase, you may return it within 14 days by contacting our customer care team at +1 415 795-9516 or info@benisouk.com.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards including Visa, MasterCard and American Express. We can also accept direct bank transfers and PayPal with certain orders. Please contact info@benisouk.com for more information.

IS SHOPPING ON BENISOUK.COM SECURE?

Shopping with BENISOUK is 100% secure and your information will never be shared with any third parties.

HOW CAN I STAY UP TO DATE ON NEWS REGARDING BENISOUK?

We love posting new information about our artisan partners and the new products they create. Follow us on social media via Twitter, Facebook, Pinterest and Instagram. You can also subscribe to our E-Newsletter on the bottom of our site, or visit our blog to read interviews, new products, and updates on our artisan partners.

HOW DOES EXPRESS SHIPPING WORK?

You are delivered by DHL or Fedex at your home within 1 to 3 business days.

Once your order has been delivered to the carrier, you will receive a confirmation email with tracking number and a link to follow your order. An e-mail or SMS is sent to you the day before the passage of the carrier to inform you of the delivery time slot.

In case of unavailability, you can postpone delivery to the desired day or request lay-off at a pick-up point.

WHAT IS THE BENISOUK RETURN POLICY?

We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If you are not completely satisfied with your purchase, you may return it within 14 days by contacting our customer care team at +1 415 795-9516 or info@benisouk.com.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards including Visa, MasterCard and American Express. We can also accept direct bank transfers and PayPal with certain orders. Please contact info@benisouk.com for more information.

IS SHOPPING ON BENISOUK.COM SECURE?

Shopping with BENISOUK is 100% secure and your information will never be shared with any third parties.

Ask a Question

If you have any queries or if we can be of any further assistance please do not hesitate to contact us by any means preferable to you. For your convenience Benisouk offers global assistance 24-hours a day, seven days a week.

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