TRACK MY ORDER

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

If you have a registered account with BENISOUK, you may check the status of your order online. Visit My Account, sign in to your account and click the ‘Order’ tab.

Your order status may take up to one hour to update after your order has been placed.

 

SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.

If you have a pre-ordered, personalised or monogrammed item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.

Please note all orders will require a signature on delivery.

We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.

Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.

BENISOUK partners with selected couriers to deliver to several countries worldwide. We ship to the following destinations:

Andorra, Australia, Austria, Azerbaidjan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States.

We endeavour to fulfil all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at info@benisouk.com to discuss shipping enquiries.

International shipping rates vary depending on country. Your shipping cost is calculated at checkout. To view the shipping cost for your order, simply add items to your basket then select your shipping destination from the drop-down menu.

 

RETURNING YOUR PURCHASE

Free returns are available for all items within 14 days of shipping of receipt, provided the return conditions specified below are met. Instructions are provided below.

 

HOW TO RETURN YOUR PURCHASE

  1. You have 2 options when arranging your return using UPS:

  2. Take the package to your nearest UPS drop-off location. You can find the nearest UPS drop-off location by navigating to “Locations” on UPS

  3. Schedule a collection by calling UPS Customer Service. You can find the UPS Customer Service number in your country on ups.com, at the bottom left of the website.

    UPS Customer Service opening hours:

    Monday–Friday: 08:00–20:00 Saturday: 08:00–12:30

  4. UPS will require the information on your pre-printed return label, so have this ready when arranging your return.

  5. Once you have arranged your return, complete the following steps: (a) Place the item(s) in the original shipping box or any other suitable box; (b) Complete the return form and place it in the box; and (c) Attach the return label to the outside of the box and seal the box securely.

Important: We do not accept liability for goods returned using any method other than our collection service.

Goods should not be returned via UPS Drop Box as this is not a supported return method.

For any further queries, please Contact Us.

 

RETURN CONDITIONS

Purchases must be returned from the original shipping country with the original Returns Form.

Items returned must be in their unused original condition with all Benisouk item tags attached and any related accessories or instruction booklets included.

Incomplete, damaged, worn, soiled or altered returns, or anything Benisouk reasonably believes has been used, will not be accepted and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.

Optical frames cannot be returned after they have been fitted with prescription or replacement lenses.

 

RECEIVING A REFUND

Refunds will be credited to the original purchaser’s method of payment.

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days. Working days are Monday to Friday excluding US public holidays.

If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.

 

ORDER CANCELLATIONS AND AMENDMENTS

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please Contact Us by telephone as soon as possible after placing your order and Customer Service will advise if cancellation is available.

Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

If your order cannot be cancelled it will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.

 

The Returns & Cancellations Policy does not affect your statutory rights.

For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.

For any further queries, please Contact Us.