TRACK MY ORDER
When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
If you have a registered account with BENISOUK, you may check the status of your order online. Visit My Account, sign in to your account and click the ‘Order’ tab.
Your order status may take up to one hour to update after your order has been placed.
SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES
An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.
If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.
If you have a pre-ordered, personalised or monogrammed item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.
Please note all orders will require a signature on delivery.
We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.
Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.
BENISOUK partners with selected couriers to deliver to several countries worldwide. We ship to the following destinations:
Andorra, Australia, Austria, Azerbaidjan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States.
We endeavour to fulfil all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at firstname.lastname@example.org to discuss shipping enquiries.
International shipping rates vary depending on country. Your shipping cost is calculated at checkout. To view the shipping cost for your order, simply add items to your basket then select your shipping destination from the drop-down menu.
RETURNING YOUR PURCHASE
You can return your items within 14 days of receiving your order for a full refund. Returns are accepted if the rug represents a defect or was damaged during delivery.
Free returns are available for all faulty items within 14 days of shipment, provided that the return conditions specified below are met. Instructions are provided below.
- The package must be returned well packaged in its original condition.
- The time limit for receipt at our premises is 14 days from the date of delivery.- Please always ask for a proof with tracking number of your return package in order to communicate it to us and take into account your return.
- It remains under your responsibility until it arrives in our warehouses;
- As soon as we receive your package, a confirmation e-mail will be sent to you.
- Our return procedure obliges us to reprocess your return before refunding it. We will do our best to shorten the refund period which will take 10 days from the date of your return.
HOW TO RETURN YOUR PURCHASE IF ALLOWED
You have 2 options to organize your return with DHL:
Bring the package to the nearest DHL drop-off point.
Schedule a collection by calling DHL Customer Service.
DHL Customer Service Hours: Monday to Friday: 8:00 am to 8:00 pm and Saturday: 8:00 am to 12:30 pm.
The information on your pre-printed return label is required by DHL. Please keep it handy when organizing your return.
Once you have prepared your return, proceed as follows: (a) Place the item(s) in the original shipping package or other suitable packaging; (b) Complete the return form and place it in the box; and (c) Attach the return label to the outside of the box and seal the box securely.
Important: We are not responsible for products returned by any method other than our collection service.
Goods should not be returned via DHL Drop Box as this is not a supported return method.
For any further queries, please Contact Us.
Purchases must be returned from the original shipping country with the original Returns Form.
Items returned must be in their unused original condition with all Benisouk item tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything Benisouk reasonably believes has been used, will not be accepted and therefore sent back to the customer.
RECEIVING A REFUND
Refunds will be credited to the original purchaser’s method of payment.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days. Working days are Monday to Friday excluding US public holidays.
If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.
ORDER CANCELLATIONS AND AMENDMENTS
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please Contact Us by telephone as soon as possible after placing your order and Customer Service will advise if cancellation is available.
Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.
If your order cannot be cancelled it will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
The Returns & Cancellations Policy does not affect your statutory rights.
For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
For any further queries, please Contact Us.