Shipping & Returns

TRACK MY ORDER

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

If you have a registered account with BENISOUK, you may check the status of your order online. Visit My Account, sign in to your account and click the ‘Order’ tab.

Your order status may take up to one hour to update after your order has been placed.

 

SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

If a shipping cost promotion is available, the reduced shipping cost will be displayed at checkout.

If you have a pre-ordered, personalized or monogrammed item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.

Please note, all orders will require a signature on delivery.

We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.

Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note, the applicable Terms & Conditions will depend on the shipping destination selected.

BENISOUK partners with selected couriers to deliver to several countries worldwide. We ship to the following destinations:

Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States.

We endeavor to fulfill all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at contact@benisouk.com to discuss shipping inquiries.

International shipping rates vary depending on country. Your shipping cost is calculated at checkout. To view the shipping cost for your order, simply add items to your basket, then select your shipping destination from the drop-down menu.

 

RETURNS

Thank you for your purchase, we hope it made you happy.

However, if you need to return an item, or exchange it, we are happy to help. Please find below more information on our return policy.

 

GENERAL RETURN POLICY

BENISOUK will only accept, for return or exchange, items that are in a new condition, they must be unused and with all original tags, labels attached, your order number and any related accessories included.  

Incomplete, damaged, worn, soiled or altered returns or anything BENISOUK reasonably believes has been used, will not be accepted and therefore sent back to the customer. We do not accept returns for custom made rugs.

All returns must be postmarked within 14 days of the delivery date.

Please contact our customer service at aftersales@benisouk.com before proceeding to your return to get a confirmation.

Please make sure all returned items are well-packed, so as not to be damaged in the post. 

 

RETURN PROCESS

  1. All returns must be authorized by BENISOUK prior to shipping, if not, the return will be refused;
    1. Once you receive your order, you have 14 days to return it;
    2. The item must be returned in its original packaging, or similar, that will prevent the item(s) from damage while in transport;
    3. Directly after shipping your item, you must provide us with the tracking number;
    4. The returned item remains under your responsibility until it arrives in our warehouses.

     

        • USA RETURNS

    To organize a return from the US after receiving the confirmation from our team, please place the item securely in its original packaging with all original forms, and mail it to the following address:

    EDesign Pro / Ahmed Chahboun

    6422 20th Avenue Brooklyn,

    NY 11204

    As soon as you ship the item, you must send us the tracking number.

     

        • INTERNATIONAL RETURNS

    To organize a return from outside the US after receiving the confirmation from our team, we recommend that you use our services in order to facilitate your return.

    It will allow you to benefit from our preferential prices, avoid any additional charges and receive your refund or exchange quicker.

    To do so, please mention it in the Return Request Form (https://forms.gle/gdtLGRLENuWuZgUN8), along with the package weight and dimensions, and our team will get back to you with an estimate of the return cost. A prepaid shipping label will be then emailed to you.

    If you want to take care of the return, after receiving the confirmation from our team, please place the item securely in its original packaging with all original forms, and mail it to the following address:

    Tamazirt Deco

    Rue 1 N°51 Lalla Soukaina Sidi Maarouf

    20240, Casablanca, Morocco

    As soon as you ship the item, you must send us the tracking number.

     

    REFUNDS AND EXCHANGES

    After reception of your return in our premises, it takes 3-5 days for the processing of the return and verification of the items. 

    Then, in the case of an exchange, the desired item will be shipped.

    In the case of a return, it will take 5-7 business days to process the refund.

    If the return was made through our carrier, the return costs, previously communicated, will be deducted from the total amount of the refund.

     

    Notes:

    • Refunds are processed in the original form of payment;
    • Shipping and processing fees are nonrefundable;
    • If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.

     

    ORDER CANCELLATIONS AND AMENDMENTS

    In certain circumstances, before your order has been dispatched, we may be able to cancel your order. You must make your cancellation request within 24 hours, please Contact Us by email (aftersales@benisouk.com) as soon as possible after placing your order and Customer Service will advise if cancellation is available.

    Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

    If your order cannot be cancelled it will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.

    The Returns & Cancellations Policy does not affect your statutory rights.

    For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.

    For any further queries, please Contact Us.

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